<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">I have two issues, possibly related, but I could use some assistance in diagnosing the problem. <div><br></div><div>Evergreen 1.4.0.4 installed on Ubuntu 8.04; we're still investigating the system and planning how we're going to set stuff up, so I'm still messing around with fairly basic things. I can start the Mac OS X staff client fine, logging into our Evergreen server. I log in with an admin account, and I want to see the local system administration page. <div><br></div><div>But when I go to Admin > Local Administration, there seems to be a one to two-second delay before the page appears, and then the client immediately crashes. </div><div><br></div><div>In the console, where my Javascript messages go, I see this: </div><div><br></div><div><blockquote type="cite"><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543487</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 1276</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_ERROR</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: util.browser.push_variables: TypeError: window.xulG has no properties</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44: --- last message repeated 1 time ---</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543749</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 411</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_BROWSER</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: /xul/server/admin/index.xhtml?ses=b696d94edea5a9963e37e6049a0b66a7&session=b696d94edea5a9963e37e6049a0b66a7</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: <a href="http://evergreen.ctlt.ilstu.edu/xul/server/admin/index.xhtml?ses=b696d94edea5a9963e37e6049a0b66a7&session=b696d94edea5a9963e37e6049a0b66a7">http://evergreen.ctlt.ilstu.edu/xul/server/admin/index.xhtml?ses=b696d94edea5a9963e37e6049a0b66a7&session=b696d94edea5a9963e37e6049a0b66a7</a></font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: ******** cw = [object Window] cw.xulG = {"set_tab":null,"new_tab":null,"url_prefix":null}</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44: --- last message repeated 1 time ---</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543762</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 0</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_TRACE</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: my_init() for util_browser.xul</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44: --- last message repeated 1 time ---</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543903</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 416</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_ERROR</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: util.browser.push_variables: TypeError: window.xulG has no properties</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44: --- last message repeated 1 time ---</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543930</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 27</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_ERROR</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: util.browser.push_variables: TypeError: window.xulG has no properties</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44: --- last message repeated 1 time ---</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: 1248376543937</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">delta = 1</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">D_TRACE</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: my_init() for util_browser.xul</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:43 mac [0x0-0x36a36a].open_ils_staff_client[53393]: -----------------------------------------</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44 mac ReportCrash[53507]: Symbolication warning: Unable to locate CIE at 0x6a64132b = 0x00000008 - (0x959becd9 + 4)</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44 mac ReportCrash[53507]: Symbolication warning: error parsing FDE at 0x00199700 in:\n</font><span class="Apple-tab-span" style="white-space:pre"><font class="Apple-style-span" color="#000000"> </font></span><font class="Apple-style-span" color="#000000">__TEXT [0x00000000 - 0x001d8000) __eh_frame [0x001996f8 - 0x001c9de0) /usr/libexec/oah/translate</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44 mac ReportCrash[53507]: Formulating crash report for process xulrunner-bin[53393]</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44 mac ReportCrash[53507]: Saved crashreport to /Users/user/Library/Logs/CrashReporter/xulrunner-bin_2009-07-23-141544_mac.crash using uid: 506 gid: 506, euid: 506 egid: 506</font></div><div><font class="Apple-style-span" color="#000000">Jul 23 14:15:44 mac com.apple.launchd[149] ([0x0-0x36a36a].open_ils_staff_client[53393]): Exited abnormally: Bus error</font></div></blockquote><div><font class="Apple-style-span" color="#144FAE"><br></font></div><div>I'm willing to share the crash report, if it's useful. I've tried killing and restarting Evergreen and regenerating the web pages via autogen, thinking it might help, but no dice. </div><div><br></div><div>The reason why I'm trying to get into this page is so I can get into the reports, which I have never been able to do. I cannot get anything to happen when I click on the reports link on the Local Administration page. I was seeing errors regarding SSL in the apache2 error logs:</div><div><br></div><div><blockquote type="cite"><div><font class="Apple-style-span" color="#000000">[Thu Jul 23 14:15:05 2009] [info] [client 10.133.4.20] Connection to child 0 established (server localhost:443)</font></div><div><font class="Apple-style-span" color="#000000">[Thu Jul 23 14:15:05 2009] [info] Seeding PRNG with 648 bytes of entropy</font></div><div><font class="Apple-style-span" color="#000000">[Thu Jul 23 14:15:05 2009] [info] Initial (No.1) HTTPS request received for child 0 (server localhost:443)</font></div><div><font class="Apple-style-span" color="#000000">[Thu Jul 23 14:15:06 2009] [info] [client 10.133.4.20] (70007)The timeout specified has expired: SSL input filter read failed.</font></div><div><font class="Apple-style-span" color="#000000">[Thu Jul 23 14:15:06 2009] [info] [client 10.133.4.20] Connection closed to child 0 with standard shutdown (server localhost:443)</font></div></blockquote></div><div><br></div><div>... but it isn't clear how to fix the error. Googling has produced no helpful information. I do have an SSL certificate generated in my name that isn't approved, but does work (and generates the standard errors when I run the client about someone trying to intercept my communications). </div><div><br></div><div>FYI: The Windows client shows the Local Administration page fine and the Reports page fine. It's only the Mac client that seems to have the problems. </div><div><font class="Apple-style-span" color="#144FAE"><br></font></div><div apple-content-edited="true"> <span class="Apple-style-span" style="font-size: 14px; "><div style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div>--</div><div>Victoria Bush</div><div>Opscan Evaluation Manager</div><div>Center for Teaching, Learning & Technology</div><div><a href="mailto:vbush@ilstu.edu">vbush@ilstu.edu</a></div><div><br></div></div></span><br class="Apple-interchange-newline"> </div><br></div></div></body></html>